Withdrawal Policy

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MANSION Withdrawal Policy

The MANSION Withdrawal Policy provides for the provision of identification and documentation in order to verify the age of customers and to protect both MANSION and its valued customers from Internet-based fraud. Please be advised that withdrawals take 96 hours to process.

Photographic ID

Supplying current, valid photographic ID to MANSION is a prerequisite of any MANSION account holder before making a withdrawal for the first time. This can either be a photographic driving licence or passport. When sending your ID to MANSION, please make sure that your photograph and signature are clearly visible.

Credit Cards

We will also require a copy of the front and back of every credit card used to make a deposit to an account before a withdrawal can be made. When sending us the copy of the back of your card, please make sure that the signature is clearly visible. If you have any concerns about sending a copy of your card, you may block out parts of the card number (along with the three digit security code on the rear of the card) provided that the last four digits of the card number are clearly visible.

ID can be sent to us in one of three ways:

• via email to memberservice@mansion.com
• by fax to +350 200 41001
• by post to MANSION Member Services, PO Box 1234, Gibraltar.

ID need only be sent once. When received and processed, your account will be updated and you will be able to request withdrawals from your MANSION account.

If you have any queries regarding withdrawing from your MANSION account, please contact us at memberservice@mansion.com.